Refund policy

At Pure Peak, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Return Period
You have the right to return your order within 14 days of receiving it, without giving any reason.

Eligibility for Return
To be eligible for a return, your item must be:

• Unused and in the same condition that you received it

• In the original packaging

• With all tags and labels attached

Returns that do not meet these conditions may not be accepted.

Return Process
To initiate a return, please contact us at:
📧 contact@purepeak.store
Include your order number and reason for return (optional).
We will provide you with a return shipping label and instructions on how to send your package back.

Return Shipping Costs
Customers are responsible for the return shipping costs unless the item is defective or incorrect. In such cases, we will cover the cost.

Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–7 business days.

Non-returnable items

• Gift cards

• Used or damaged items (not due to our error)

• Final sale products (if applicable)